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My Order Has Been Despatched But Has Not Arrived


All our orders are sent tracked with GPS location delivery confirmation.

If your query is regarding tracking your order please see your order despatched confirmation email that will confirm it has been sent to you. It will have been sent to the email address you provided at checkout and will most likely be in junk or spam if you don't have it. 

Tracking is not necessarily tracked step by step it may only provide delivery confirmation or attempted delivery for 1st and 2nd Class mail..

Once your order has been despatched we cannot control the speed of delivery, your post may arrive quickly one day and slower the next. 

In the UK you must allow up to 14 days for delivery at normal times before an item is classed as lost and up to 30 days for International orders.

We cannot control the speed of delivery once despatched so we can only ask you to be patient and wait the required time.

We have found Postal Service Providers do not always leave a card if they call, this can often result in lengthy delays while the item is returned to us after non collection or contact with the Post Provider, please check your tracking regularly if the package does not arrive within the expected time.


If your question is not answered above please fill in the contact form below.

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