Saturn Magic

My Order Has Been Despatched But Has Not Arrived

As always, thank you for your support and your patience. If your order is marked completed in your account we have despatched your order.

All our orders are sent tracked with GPS location delivery confirmation.

If your query is regarding tracking your order please see your order despatched confirmation email that will confirm it has been sent to you. It will have been sent to the email address you provided at checkout and will be in junk/spam if you don't have it in your Inbox. 

Tracking is not necessarily provided step by step; it may only provide delivery confirmation or attempted delivery for 1st and 2nd Class mail..

Once your order has been despatched we cannot control the speed of delivery, your post may arrive quickly one day and slower the next. 

In the UK you must allow up to 14 days for delivery at normal times before an item is classed as lost and up to 30 days for International orders.

We cannot control the speed of delivery once despatched so we can only ask you to be patient and wait the required time.

We have found Postal Service Providers do not always leave a card if they call, this can often result in lengthy delays while the item is returned to us after non collection or contact with the Post Provider, please check your tracking regularly if the package does not arrive within the expected time.


If your question is not answered above please fill in the contact form below including your Order Reference / Invoice number in the message box.

If the answer to your question is answered above we will not reply to your message.



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Check your junk/spam if no reply message arrives in your Inbox

We aim to reply same working day if possible (sometimes this may go out to next working day) during our opening hours Monday - Friday 10-4pm exc Bank Holidays.