We ship all orders for stock items the same working day for orders placed before 2pm, often later if possible.
"Special order", "delayed despatch", "normally 1-4 working days" Stock
Please note any item on our website that has this message below the availability icon is ordered in as a Special Order. Once ordered these can not be cancelled or returned.
The 1-4 working days quoted may go out on occasions due to the occasional flight or customs delay or Bank Holidays here and in the US, but only normally by a day or 2 depending on the length of the holiday.
Once placed these orders cannot be cancelled or returned if they have been shipped to us from the supplier. Please be sure any special order items you require are correct before placing the order.
Delivery & Charges:
Please note we have no control over the delivery times of Royal Mail or other carriers that we may use and cannot be held responsible or guarantee the speed of delivery.
When checking out please select the required delivery method.
UK 2nd Class is FREE shipping on orders over £10 (exc. shipping and a few exclusions on some large items like close up mats)
UK 1st Class Recorded Delivery costs just £2.65
UK Next Working Day Special Delivery: £8.99
Please note the delivery despatch and estimate times shown on the website are only estimates, the system cannot calculate Next Working Day properly on Bank Holidays or times when we are closed.
EU shipping prices start at £10.95
Rest of the World
Rest of the world shipping prices start at £11.95
All items sent outside the UK are sent by Airmail.
You may be charged you for importing items into your Country. Please note that you are responsible for any charges that may arise.
Delivery times or delays by the postal service are out of our control and will depend on the destination.
All of the prices above are based on small parcel size packages under 1kg.
If your order is larger or heavier we reserve the right to contact you for the additional cost to ship your item. If this is not acceptable we will refund your order. In most cases we do not charge but a small number of items we ship are very large and heavy and can not be allowed for in our normal shipping calculations.
Special Order Items
If you order a pre-order or a special order item with other items the whole order will be sent when the pre-order or special order item is in stock. If the other part of your order is urgent please place 2 separate orders.
This does not happen very often but if an order is lost in the post we have 2 options:
1. Wait 10 working days for UK (20 working days for overseas) until the item is classed as lost and then we would despatch a replacement item.
2. You pay for another order before the time has elapsed and return the duplicate order for a refund should it arrive. If the item does not arrive we refund the second payment as your delivery is insured.
Both of these ways are very frustrating for our customers but delivery is out of our control and items do get lost in the post, but thankfully very occasionally.