We aim to despatch all orders for in stock items the same working day Monday - Friday (there is no despatch at weekends or on Bank Holidays) if ordered before 11.00am, orders placed after this time including Next Day Delivery items may be despatched the day after.
SPECIAL ORDER ITEMS
The 1-3 working days quoted for Special Order items may go out on occasions due to flight or customs delays or UK/US Bank Holidays depending on the length of the holiday.
Once placed these orders cannot be cancelled or returned if they have been shipped to us from the supplier. Please be sure any Special Order items you require are correct before placing the order.
If you order or a Special Order item with other stock items then the whole order will be sent when the pre-order or Special Order item is in stock. If one part of your order is urgent please place 2 separate orders.
Delivery & Charges:
Please note we have no control over the delivery times of Royal Mail or other carriers that we may use and cannot be held responsible or guarantee the speed of delivery.
When checking out please select the required delivery method and current charges will be displayed.
You may be charged you for importing items into your Country. Please note that you are responsible for any charges that may arise.
ADDITIONAL SHIPPING COSTS
All of the prices above are based on small parcel size packages under 1kg.
If your order is larger or heavier we reserve the right to contact you for the additional cost to ship your item. If this is not acceptable we will refund your order. In most cases we do not charge but a small number of items we ship are very large and heavy.
This does not happen very often but if an order is lost in the post we have 2 options:
1. Wait 10 working days for UK (20 working days for overseas) until the item is classed as lost and then we would despatch a replacement item.
2. You pay for another order before the time has elapsed and return the duplicate order for a refund should it arrive. If the item does not arrive we refund the second payment as your delivery is insured.
Both of these ways are very frustrating for our customers but delivery is out of our control and items do get lost in the post, but thankfully very occasionally.