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Terms & Conditions 

Tracking Your Order

With every order we send out a confirmation email to the email address you provide. If you do not get a confirmation then you should check the address you typed is correct and or check your spam or junk folders for the email.

The email address given will also be used to notify you when we ship your item and provide tracking details where applicable.

If your email is incorrect etc you will not get the notification.

If an item is returned to us because it has not been collected from the post office or no contact has been made to redeliver you will be responsible for the cost of the return postage.

It is also your responsibility to check the tracking where applicable if your package seems to be taking longer than expected to arrive and make contact with the carrier should that be required to rearrange delivery etc, this is especially important for international orders.

Sometimes the carrier note to say they tried to deliver may be lost before you see it for some reason, in these cases only checking online will tell you if they have tried to deliver. It is therefore important you check the tracking if your parcel is slow to arrive as it may well be at your local post office waiting collection or redelivery.

 

Delivery Times:

When an order is sent out, if the delivery takes longer than the guidelines set out by the Post Office, then Saturn Magic cannot be held responsible.

Orders are sent by Royal Mail and can be tracked on this website https://www.royalmail.com/track-your-item  If your order is being shipped outside the UK, Royal Mail use a delivery partner in your country to deliver.  Please refer to the tracking website for a link to see who that partner is for your country which will enable you to track in more detail once it leaves the UK.

If your order is slow to arrive, please check the tracking, as once it has left us we have no control over the speed of delivery or advise anymore than the tracking website. Sometimes the Post Office or courier try to deliver but do not leave a card or any record of the attempt other than online.  It is your responsibility to check the tracking website and contact the carrier as required. If items are returned to us due to non-collection, non-delivery or with problems with your address then we can not resend until the shipping has been paid again.

Pre-order & Special order, delayed despatch, normally 1-3 working days.

Special Order Items normally arrive with us within 1-3 working days of your order. Public holidays here or in the US can extend this lead time as can occasional  flight delays as most special order items are imported from the US.

Pre-order expected delivery dates are an estimate based on the information given to us by our supplier. We always add the shipping time to the suppliers estimated release date so the date shown is the day we expect to be able to ship to you. Sometimes this date can be extended which is out of our control, but we will obtain the item as soon as it is available.

Once placed these special orders can not be cancelled if they have been shipped to us from the supplier. Please be sure any special order items you require are correct before placing the order.

Import Duty and Taxes

These are your responsibility to pay the they arise and are not included in the purchase or delivery prices charged. Any items returned for refusing to pay the tax will not be refunded.

Privacy:

We value your privacy, and promise never to sell or rent your email address or personal information.

By only using Worldpay and PayPal -- and their industry leading use of data encryption -- you are ensured your transactions are secure. Only  Worldpay and PayPal will have access to your financial information, so you can feel confident and secure buying from us.

Thank you for your interest in Saturn Magic and our website located at www.saturnmagic.co.uk. We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information about visitors to our website. By using this website, you consent to the following terms.

What we collect:


The only personally identifiable information we collect about you is what you voluntarily provide to us. If you do not choose to provide information to us, your visit to the Site will not provide us with information by which we could personally identify you. If provided to Saturn Magics, we may collect your contact information (e.g., name or e-mail address).

How we collect it:

Saturn Magic collects your personally identifiable information provided by you when you sign up for services or buy products.

Use of information:

We recognize the importance of respecting the privacy of our customers and want you to know Saturn Magic uses your personally identifiable information to fulfil your orders and to contact you when reasonably necessary.
Saturn Magic may also use any information you have entered into the website as reasonably necessary to administer or provide customer support for the website.
In addition, Saturn Magic may periodically send you electronic correspondence with new exclusives, magic information, news and tricks. You may opt-out of receiving this correspondence by clicking the link contained in the correspondence.

Security:

Saturn Magic employs procedural and technological measures, consistent with the demands of customer service, reasonably designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction. 

Disclosure:

Saturn Magic uses certain third party vendors (e.g., data storage and processing facilities and order processing services) to assist us in providing our products and services. Saturn Magic may transfer your personally identifiable information to such vendors who have entered into an arrangement with Saturn Magic that protects the confidentiality of your information and permits the vendor to use it only as reasonably necessary to fulfil its contract with Saturn Magic. Saturn magic may also disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority. Finally, Saturn Magic may
disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Saturn Magic assets or stock in Saturn Magic line of business to which this Privacy Policy relates or upon any other corporate reorganization.

Links:

For your convenience, we may provide links to certain third party websites or referrals to certain third party products or services. If you choose to visit a third party's website or use its products or services, please be aware that the third party's privacy policy, and not Saturn Magic, will govern your activities and any information you disclose while interacting with the third party.


Policy Changes:

Saturn Magic reserves the right to change this privacy policy at any time, and any revisions will be posted on its website located at www.saturnmagic.co.uk.

We encourage you to review this Privacy Policy regularly for any changes. Your continued use of this web site will be subject to the then-current privacy policy.

 

Orders Lost in the Post

This does not happen very often but if an order is lost in the post we have 2 options.

1. Wait 10 working days for UK (20 for overseas) until the item is classed as lost and then we would despatch another order.

2. You pay for another order before the time has elapsed and return the duplicate order for a refund should it arrive. If the item does not arrive we refund the second payment as your order is insured.

Both of these situations are very frustrating for our customers but delivery is out of our control and items do get lost in the post, but thankfully not that often

Pricing, Special Offers and Delivery Costs:

Are subject to change without notice.

Return / Refund Policy.

We want you to be happy with your purchase, if you have any doubts if an item is for you please contact us before ordering and we will advise as best we can.

You have the right to cancel your order for actual physical goods supplied from stock (excludes special orders) with no magical instructions or items returned factory sealed where you are not able to access any instructions within 30 days. 

You are liable for return expenses and goods must be returned by you in an unused and in an as new external box condition etc before we issue any refund.

If an item proves to be faulty it will be replaced asap.

If the product you order has a bonus page no refund can be offered after purchase as you will have access to this information as soon as you make your purchase. The same applies for instant videos, ebooks downloads, items with a dvd, printed or streaming instructions once you have access to the information.

Special order items cannot normally be returned for refund, so please be sure the item is what you require.

On occasion we have deliveries returned to us because they have not been collected from the post office. In such instances a restocking fee of at least 30% will apply or you must pay the full price (the actual price we pay plus packaging costs) for redelivery of your item.

We have had customers contact us after buying a trick or item and say they  want to return it because they will not use it now they know how it is done or how the item can be used. We are sorry but we are unable to take any returns for items in this way as you will have learned the secret to the effect even if you return the item and props. Learning magic is a journey that takes many years and is never ending. We often find ourselves referring to and using tricks, ideas and principles from tricks we bought years ago that we thought we would not use at the time due to skill levels etc, as you learn and gain more experience you find tricks suddenly become more useable and the principles learned from them useful in other areas. The price of a trick is also not just for the item received, much of the price reflects the work that has gone into producing the effect and coming up with the idea not necessarily the cost of the props provided.

Please be aware that many trailers are edited and often show what the spectator experiences and are not showing everything that happens during the  performance to protect the secret before purchase.

If you are in any doubt that a trick will suit you please contact us before making the purchase.

Please note returns can not be accepted without a return number being obtained in advance of the return, if you have  problem with your item please contact us first, as returning your purchase without contacting often adds unnecessary cost to resolving the problem. 

Website Content.

We do our best to keep the website up to date with current pricing, information etc sent from our suppliers. Due to the large number of items we list on our website we are not able to check them all for accurate add copy etc. In the rare instance of any errors or stock not being available we reserve the right to contact you to advise and you may if you wish cancel the order and have a full refund, or in the case of a misdescribed item return it unused for a full refund.

We try to ensure all ad copy and instructions are accurate, complete, reliable, current, or error-free but on occasions there may be errors. Should this arise the limit of our liability will be to take the product back for a credit of the item value as long as it is returned in an unused and as new condition.

 

Content may not be copied from this website without our permission.


Product Liability and Age Restrictions

The nature of the magic business means that various items may be supplied to achieve the magical effects. These items may be dangerous or harmful in some way. This may not be outwardly advertised in any adverts for an item as it may expose the secret, you are therefore responsible for the safe use and handling of items supplied. We will not be held responsible for any harm or injury caused by any of the items we supply.

Some items we sell will require the use of items that can not be sold to those under age. In such cases if you are under age you must ask a parent or guardian to buy these items for you if you wish to do the effect with their permission.  Items can not be returned for this reason as you will have had access to the instruction and knowledge contained in the item purchased.

Accepting Your Order
We reserve the right to cancel all or part of your order if there is a problem supplying the item ordered. This could be due to a system or stock error or shipping restrictions for items ordered to certain countries. If this is the case will will notify you as soon as possible and refund the amount in question. We will not be liable for any loss or disappointment caused.

 

Questions?

If you have any questions about our privacy or other practices, please feel free to contact us.

 

 

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