Terms & Conditions
Import Duty and Taxes
These are your responsibility to pay the they arise and are not included in the purchase or delivery prices charged. Any items returned for refusing to pay the tax will not be refunded.
We value your privacy, and promise never to sell or rent your email address or personal information.
By only using Worldpay and PayPal -- and their industry leading use of data encryption -- you are ensured your transactions are secure. Only Worldpay and PayPal will have access to your financial information, so you can feel confident and secure buying from us.
What we collect:
How we collect it:
Saturn Magic collects your personally identifiable information provided by you when you sign up for services or buy products.
Use of information:
We recognize the importance of respecting the privacy of our customers and want you to know Saturn Magic uses your personally identifiable information to fulfil your orders and to contact you when reasonably necessary.
Saturn Magic employs procedural and technological measures, consistent with the demands of customer service, reasonably designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.
Saturn Magic uses certain third party vendors (e.g., data storage and processing facilities and order processing services) to assist us in providing our products and services. Saturn Magic may transfer your personally identifiable information to such vendors who have entered into an arrangement with Saturn Magic that protects the confidentiality of your information and permits the vendor to use it only as reasonably necessary to fulfil its contract with Saturn Magic. Saturn magic may also disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority. Finally, Saturn Magic may
Orders Lost in the Post
This does not happen very often but if an order is lost in the post we have 2 options.
1. Wait 10 working days for UK (20 for overseas) until the item is classed as lost and then we would despatch another order.
2. You pay for another order before the time has elapsed and return the duplicate order for a refund should it arrive. If the item does not arrive we refund the second payment as your order is insured.
Both of these situations are very frustrating for our customers but delivery is out of our control and items do get lost in the post, but thankfully not that often
Pricing, Special Offers, Loyalty Point Scheme and Delivery Costs:
Are subject to change without notice.
Return / Refund Policy.
We want you to be happy with your purchase, if you have any doubts if an item is for you please contact us before ordering and we will advise as best we can.
If an item proves to be faulty it will be replaced asap.
If the product you order has a bonus page no refund can be offered after purchase as you will have access to this information as soon as you make your purchase. The same applies for instant videos, ebooks downloads, items with a dvd, printed or streaming instructions once you have access to the information.
Special order items cannot normally be returned for refund, so please be sure the item is what you require.
On occasion we have deliveries returned to us because they have not been collected from the post office. In such instances a restocking fee of at least 30% will apply or you must pay the full price (the actual price we pay plus packaging costs) for redelivery of your item.
We have had customers contact us after buying a trick or item and say they want to return it because they will not use it now they know how it is done or how the item can be used. We are sorry but we are unable to take any returns for items in this way as you will have learned the secret to the effect even if you return the item and props. Learning magic is a journey that takes many years and is never ending. We often find ourselves referring to and using tricks, ideas and principles from tricks we bought years ago that we thought we would not use at the time due to skill levels etc, as you learn and gain more experience you find tricks suddenly become more useable and the principles learned from them useful in other areas. The price of a trick is also not just for the item received, much of the price reflects the work that has gone into producing the effect and coming up with the idea not necessarily the cost of the props provided.
Please be aware that many trailers are edited and often show what the spectator experiences and are not showing everything that happens during the performance to protect the secret before purchase.
If you are in any doubt that a trick will suit you please contact us before making the purchase.
Please note returns can not be accepted without a return number being obtained in advance of the return, if you have problem with your item please contact us first, as returning your purchase without contacting often adds unnecessary cost to resolving the problem.
We do our best to keep the website up to date with current pricing, information etc sent from our suppliers. Due to the large number of items we list on our website we are not able to check them all for accurate add copy etc. In the rare instance of any errors or stock not being available we reserve the right to contact you to advise and you may if you wish cancel the order and have a full refund, or in the case of a misdescribed item return it unused for a full refund.
We try to ensure all ad copy and instructions are accurate, complete, reliable, current, or error-free but on occasions there may be errors. Should this arise the limit of our liability will be to take the product back for a credit of the item value as long as it is returned in an unused and as new condition.
Content may not be copied from this website without our permission.
The nature of the magic business means that various items may be supplied to achieve the magical effects. These items may be dangerous or harmful in some way. This may not be outwardly advertised in any adverts for an item as it may expose the secret, you are therefore responsible for the safe use and handling of items supplied. We will not be held responsible for any harm or injury caused by any of the items we supply.
Some items we sell will require the use of items that can not be sold to those under age. In such cases if you are under age you must ask a parent or guardian to buy these items for you if you wish to do the effect with their permission. Items can not be returned for this reason as you will have had access to the instruction and knowledge contained in the item purchased.
Accepting Your Order
If you have any questions about our privacy or other practices, please feel free to contact us.