Downloads are processed the same working day normally within 2 hours during our opening hours Monday - Friday 10-4 pm GMT. Outside of these hours time will vary but they are normally processed within 24 hours.
You will receive an email with your login details (check your junk or spam if it does not arrive shortly after the email confirming the download has been despatched).
The link and password is always the same for your download account, but you will get an email each time you purchase to remind you.
You may find the passwords fields go blank when you type in your details, this will be due to your browser settings not a fault on our system The login below is actually to the suppliers server (all shops selling these downloads use the same system) data is transfering between 2 websites you are not just logging into ours. If your browser privacy settings are not set to allow this the fields will go blank. There are some trouble shooting tips below.
If you have login in issues please ensure you are typing your email and password correctly.
If the fields below go blank after entering your details then there is a problem with your computer or phones settings. However, a number things can easily fix this.
This may all seem complicated, but due to the technology used to deliver downloads and the multitude of devices that are on the market that access the internet, they have lots of configurable settings that can stop the system operating normally so you need to ensure your device has the correct settings enabled.