Magic Downloads

Downloads are processed the same working day normally within 2 hours during our opening hours Monday-Friday 10am - 4pm UK time.  Outside of these hours time will vary but they are normally processed within 24 hours.

You will receive an email with your login details (check your junk or spam if it does not arrive shortly after the email confirming the download has been despatched).

The link and password is always the same for your download account (it is not the same as your shop account), but you will get an email each time you purchase to remind you.

Below you should see the log in boxes, if instead there is a message about cookies you have privacy settings on your device set which will prevent our website working properly.

You must have cookies enabled and prevent cross site tracking turned off, see below for more detail.

If you have login in issues please ensure you are typing your email and password correctly.

If the fields below go blank after entering your details then there is a problem with your computer or phones settings. However, a number things can easily fix this.

1.  If you are using an iPhone or iPad to log in you should note that the system is not designed for these as you will only be able to stream your purchase not download. You may also need to change the settings on your devise to allow you to log in. 
2. In preferences or settings and then Safari you will / may need to turn off Prevent Cross Site Tracking.
3. For devices running iOS older than 11: Open Settings, scroll to Safari, and in the “Privacy and Security section” choose the “Block Cookies” option. In the “Cookies and Website Data” section ensure that “Always Allow” is selected.
4.  On a Mac you need to ensure Prevent cross site tracking is off. This is in settings and Privacy. You will need to close your browser down, ensure it is quit totally and reopen for the change to take effect.
5. Clearing your browser history.
6. Use a different browser.
7. Ensure cookies are enabled to allow all.

​This may all seem complicated, but due to the technology used to deliver downloads and the multitude of devices that are on the market that access the internet, they have lots of configurable settings that can stop the system operating normally so you need to ensure your device has the correct settings enabled.