Downloads are processed the same working day normally within 2 hours during our opening hours Monday-Friday 10am - 4pm UK time. Outside of these hours time will vary but they are normally processed within 24 hours.
You will receive an email with your login details (check your junk or spam if it does not arrive shortly after the email confirming the download has been despatched).
The link and password is always the same for your download account (it is not the same as your shop account), but you will get an email each time you purchase to remind you.
Below you should see the log in boxes, if instead there is a message about cookies you have privacy settings on your device set which will prevent our website working properly.
You must have cookies not blocked and prevent cross site tracking turned off, see below for more detail.
If you have login in issues please ensure you are typing your email and password correctly.
If the fields below go blank after entering your details then there is a problem with your computer or phones settings. However, a number things can easily fix this.
This may all seem complicated, but due to the technology used to deliver downloads and the multitude of devices that are on the market that access the internet, they have lots of configurable settings that can stop the system operating normally so you need to ensure your device has the correct settings enabled.